Reviews

jayson nguyen on 02/28/2026

I used to bring car to them to do oil change and estimate since my car get high miles, they quoted price everything and it comes out 6000, they replace 2 bulbs and each cost around 100$ , save ur money go buy and replace by urself is 20$ . They appear nice, professional but with me it is pricey and feel like a scam. Oil change and estimate general maintenance overall cost around 200$ then they list everything with pictures need to go fix with cost total 6000, well thank for that i go other shops and ask them check again, they confirm my car is still ok no need to replace .

Ron Tellez on 02/17/2026

I had no choice in walking in my Radiator hoses on my vehicle were in need of replacement. I spoke with Jeffrey. He was very courteous, professional and knowledgeable. He worked with me On ordering hoses and replacing them upon pick up of the vehicle, I spoke to Brittany. She was very customer service oriented and very hospitable. I would definitely recommend rods to anyone who wants a fair deal with good guaranteed work. Satisfied customer Robot.

Greg Neill on 02/16/2026

Honest mechanics. I liked that they took pictures of everything and checked with me before working on things. Bonus for providing a loaner car free of charge while mine was in the shop.

Ravinder Kharoud on 10/06/2025

Amazing service

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Thank you for the feedback

Drasset on 09/09/2025

If I could put a negative star amount I would. They charged me over twice the normal amount for services because they knew I couldn't go anywhere else due to my car being unable to be driven. Then when I needed electrical diagnostics (which they did separately from the "full" diagnostics I paid for) they wanted 500 dollars an hour. They do the minimum work and even then I'm frankly surprised they did anything at all. With the money I spent I could've bought my car 6 times, and even then they forced me to convert my suspension from air to coil to "save money". They will take every advantage possible to pull one over on you. DO NOT GO HERE.

Friday Harbor Hangar Condominium Association on 03/06/2025

Grateful to RMAT for their thorough inspection and going the extra mile to keep my 1998 minivan on the road. They patiently walked me through the proposed repair and maintenance items, helping me prioritize which items were necessary, which could be deferred (and their consequences). They were willing to pick up and deliver my vehicle, as they've done in the past, which is close, but nevertheless very helpful. Great service. Good people.

Joanna McElroy on 01/19/2025

Zach and his team were amazing in taking care of my radiator crack. Their communication and efficiency was amazing. Getting a loaner for a deal while I didn't have a car was also awesome!

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Thank you so much for your kind words! We're thrilled we could help you with your 2007 Toyota Highlander's cracked radiator and get your much-needed maintenance taken care of. It's always our goal to keep our customers safe and on the road, and we’re glad the loaner worked out for you. We look forward to helping you in the future! -Zach

Chris Lehmann on 01/01/2025

This shop got me back on the road when the dealer and multiple shops wouldn't. Had a fried starter cable on battery and was shorting out. Sean thanks again for everything!

Morgan Harris on 12/08/2024

I’m not usually one to review places, especially a mechanic. However I received such great service at Rod’s that I felt like I should. I woke up one morning and started my car only to find I had a broken serpentine belt and no power steering. Rod’s was the closest mechanic to me and upon calling to see if they could help, they told me to bring my car right over and they’d look at it that day. Felt comfortable as a young woman when dropping my vehicle off, and they did not treat me like I was clueless like I have encountered at other shops in the area. Dropped off at 7 am, my car was done before 4 pm. Very fair pricing, especially for how quickly they got the job done. They also took the initiative to charge my battery since they noticed it was weak and I appreciated the attention to detail. Will definitely be bringing my car here again if anything else happens.

Chelsea Carpenter on 10/15/2024

These guys are so amazing! Had to have my 2003 Volkswagon Golf towed to their shop and they found that it needed a new fuel pump along with a few other things. They ordered a new fuel pump and within 2 days they had it done and ready! A week later it started running rough again, as I had only the fuel pump and an oil change done, I called them and asked if I could bring it in and they said of course! Took it in and it ended up being wiring and spark plugs, I was expecting to have to leave it for a day or two, the Office Manager said he would get the parts and did it himself! He had it done and running in 2 hours! Even offering suggestions as to new cars when I go to sell this one! I am so satisfied with their work and ability to go above and beyond!! Thank you!!

Shop Reply

Thank you so much for the kind words! We’re thrilled to hear about your positive experience with us. It was a pleasure helping you with your 2003 Volkswagen Golf, and we’re glad we could quickly resolve the issues with your spark plugs and wiring after the initial fuel pump replacement. Zach truly is awesome and a key part of our team! He’s always going the extra mile to ensure everything is done right and gets our customers back on the road as quickly as possible. Your satisfaction means the world to us, and we’re here whenever you need us—whether it’s keeping your Golf in top shape or offering advice on your next car. Thanks again for trusting us with your vehicle!

Katie Bennett on 10/08/2024

I'm conflicted. They're nice and I love how they have all the diagnostic info easily seeable and they showed tasks in order of need. But I tell ya I feel bamboozled by the prices. I had a battery replaced and diagnostic was almost 200 and the batery almost 200 and the labor almost 200. And they "upgraded" to a better battery without asking me. I would have chosen that but it felt sneaky. Ya know I'm gonna revise my review bc they lied in their response to my review. Very not cool. Also I got it priced at my usual mechanic for less than 200 for everything. So I mean all in all glad they were open but I'd have payed the tow truck more to take my car.... anywhere else. 👎

Shop Reply

Hi Katie, Thanks for the review, yes you are correct, diagnostics here is $250 actually w/ tax and the battery was the remaining portion of the cost and the labor almost amounting to nothing as it is just a battery replacement. There also was no upgrade as you stated, we used what I said to you in person multiple times a "Factory" OEM battery because the car specifically specified for a Ford Battery. We only operate with transparency and a quote was sent to you far before approval :), so thanks for the comment and we strive as helpful as possible. -Zach

Marc Islam on 10/03/2024

I lucked out in selecting Rod's Master Auto to work on my 1998 Toyota Sienna. They not only provided a detailed inspection, catching a few items that I'd missed, but their transparent inspection report gave enough detail that I could check out their recommendations with some trusted friends before deciding which items to fix. No pressure. No hassle. Just the opposite, actually. I live outside of the area and was able to arrange for them to obtain a key to the vehicle. They picked it up from and delivered it back to the Bellingham International Airport. Thank you for the professional and convenient service!

Shop Reply

Thank you so much for the kind words! We're thrilled that you had a great experience with us and that our detailed inspection report was helpful in making informed decisions about your 1998 Toyota Sienna. Transparency and convenience are top priorities for us, and it’s great to hear that the airport pickup and delivery worked out smoothly for you. We’re also glad we could take care of the brakes, rotors, and air filter, along with a thorough cleaning to make sure everything was in top shape. We truly appreciate your trust and are always here to help, no pressure or hassle—just reliable service. Safe travels, and thanks again for choosing Rod's Master Auto! Best, Zach & the Team at Rod’s Master Auto Tech

Taylor Martin on 09/26/2024

Great place! They got my old Volvo in as soon as I called, and they worked really hard to find the issues and kept me up to date. Very kind, generous and communicative service at this shop. Highly recommend!

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Thank you so much for the awesome review! We’re thrilled we could get your Volvo in quickly and that you were happy with our service. We worked hard to track down the issues and were glad to take care of the spark plugs and ignition coils for you. It means a lot to hear you found our communication and service top-notch—we truly appreciate your recommendation! If you need anything else, don’t hesitate to reach out. Thanks again for choosing us! Best, Zach

TheEpicBard on 09/18/2024

Always a joy 😊 wonderful people, amazing service quality

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Thank you so much for the 5 stars!!! :)

Ciara Galloway on 09/17/2024

Took literally 10 minutes to get my car fixed! Car wouldn't start and zach came out with his tools and helped me out. Wouldn't be able to do it without him

Shop Reply

Ciara, Thanks for you kind words and review :), always here to help out especially when its an easy fix! Hope to be able to help out in the near future for any vehicle needs you may have! -Zach

David “Dmo” williams on 09/09/2024

Rods is absolutely awesome. I've been taking my vehicles to them for years. They communicate very quickly via call or text message. My favorite part is they document everything via a program with pictures and detailed explanations of what they are advising, what's been done and what needs to be done. You can refer to the whole history of your vehicle via the link or use it for a second opinion if you'd like. These guys will get you in and out quickly and treat you with respect.

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Thank you for the awesome review! We're so grateful for your continued trust in us over the years. Communication and transparency are top priorities for us, and we're glad you appreciate the detailed reports and photos to keep you informed. We always aim to get you back on the road quickly while providing the best care and respect. Looking forward to serving you for many more years! -Zach

Deborah on 08/30/2024

Top techs for my Smartkar. Great customer service for me and my smartkar. Thorough and transparent with photos and explanations. Nice to know they are an exceptional company!

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Thank you so much for your kind words! We're absolutely stoked to be the go-to shop for Smart Cars in town, and we're thrilled to provide top-notch service for you and your Smart car. It’s our pleasure to offer thorough, transparent care with photos and detailed explanations. We're glad to have earned your trust and look forward to keeping your Smart car running smoothly!

Steve Bieler on 08/21/2024

You can't ask for better, friendlier service. The staff at Rod's Master Auto Tech cares about your car. They always have a friendly word, even when the news is bad, and they always do a fantastic job. They are committed to keeping your car on the road and keeping you on the move. Plus they love dogs!

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Hi Steve, Thank you so much for your kind words and for supporting our small business here at Rod's Master Auto Tech! We always look forward to servicing your Subaru Forester and making sure it’s properly maintained. We’re committed to keeping your car on the road and you on the move. And yes, we definitely love dogs too! Thanks again for being a valued part of our community. Best, Zach

D LoDiesel on 08/07/2024

Zachary at Rod's Master Auto Tech is extremely knowledgeable. He helped me understand what was going on with my jeep, what possible issues could arise and any future issues that might come across. He found ways to help financially and allowed time to get payment done. I will bringing my vehicles to Rod's Master Auto Tech from now on. Thank you again Zachary!!

Shop Reply

Hi David, Thank you so much for your thoughtful review and for supporting our small local business! I’m really glad I could help you understand what’s going on with your Jeep and find ways to make the process easier for you. We’re always looking out for our customers and are more than willing to work with your situation. We understand that sometimes time and patience are needed on both sides. We look forward to keeping your Jeep well-serviced and maintained for many miles to come. Thanks again for choosing Rod's Master Auto Tech! Best, Zachary

Zalan Szanyi on 08/06/2024

Awesome guys, super helpful, Knowledgeable and genuinely want to see your car back on the road without squeezing every penny out of ya

Shop Reply

Hey, Thank you so much for your kind words and for supporting our local business! We genuinely appreciate your trust in us. We're always looking out for our customers and are committed to providing the best quality workmanship at a fair price. It means a lot to us that you noticed our efforts to get your car back on the road without breaking the bank. Thanks again for choosing Rod's Master Auto Tech! Best, Zach

Argus Brown on 08/02/2024

I've been taking my land cruiser here for a decade. They have always done nice work.

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Andy, Always a pleasure being able to provide awesome service and needed maintenance on your Land Cruiser, can't wait to see it reach another 250K as we know it will :)! -Zach

Madeline - Home on 07/26/2024

I've taken my family's 13-year-old Jeep to Rod's Master Auto Tech a few times now for major servicing and have always had excellent experiences. Rod's provides detailed inspection reports and estimates, with photos and technician notes. Jeffrey has been awesome with answering my questions and responding promptly to phone/text/email communications. Both times, Rod's returned our vehicle on the date promised. It was enormously helpful that Rod's provided a loaner car for the days our vehicle was in the shop. (Recently, our vehicle had to be towed to the shop from Anacortes because of a check engine light issue. Jeffrey was so kind as to come by the shop on his own time on a Saturday to give us a loaner car!) Know that credit card payments incur a surcharge. (More precisely, Rod's invoices state, "4% cash discount incentive built into all pricing. Any purchase with any card will NOT receive the cash discount. This helps Rod's provide health care benefits to its team.") Rod's pricing is comparable to dealerships I've been to in the past (meaning, not cheap), but the quality of service has been significantly better than at the dealership. Rod's also stands by its work. When I brought the Jeep in this week for a heater/coolant issue, they spotted that the rear axle assembly was leaking. They checked their records and saw that they had repaired that axle last summer, and that the parts were still under warranty. Rod's replaced the axle at no charge, and their vendor also provided expedited delivery of the replacement. I'll definitely be back in the future and would not hesitate to recommend this shop to anyone seeking high quality auto repairs. Update May 8, 2023: Brought the Jeep in for brake squeaking today. They couldn't find anything wrong, but they didn't charge me for either the look-see or the loaner. Thanks so much, Zach! Hope this updated review brings you folks some well-deserved good karma! Update October 2023: Service still good! Update July 2024: Service still good. This will be my last update since we’re now leaving the area. Wish we could take Rod’s with us to our new home!

Shop Reply

Madeline we are beyond words on this extremely meaningful and helpful review. We love being able to stand behind our workmanship and lifetime warranty, you couldn't have explained what we are about any better! We apprecite you supporting our local business and remember you get $25.00 off for for each person you refer- no limit. See you next visit :).

Susan Bahng on 07/23/2024

My A/C broke down during our road trip to Vancouver, Canada. I was able to be seen at Rod's. I did have to commute from Vancouver down to Bellingham but they were able to find the problem and also find another problem tgat would have been a bigger problem down the road. Zach was awesome, he made sure I was taken care of. He broke down what the cost of the repairs would be and dealt with the warranty company and made sure I would be compensated. I was worried because I was from out of town but I found this shop on Google and the shop had good reviews. They did an awesome job. I would totally recommend them to anyone who live in thus area.

Shop Reply

Susan, Thank you so much for your kind words and for supporting our local business! I'm glad we could help with your A/C repairs and spot the other issue before it became a bigger problem. It was a pleasure working with you and handling the warranty details. I'm always looking out for the best interests of my customers, and I'm happy to hear you had a positive experience. Safe travels, and thank you again! Best, Zach

Mark L on 07/08/2024

Went in and talked with Zach, thinking I had transmission problems. We talked it over and covering all the options, and started with a tech review of my car. Turned out to bet nothing! They could have taken me for big money, but didn't. I'll definitely be back there again when I think I have some more problems! 😁👍

Shop Reply

Thank you so much for trusting us with your Kia and transmission concerns! I'm really glad we could get everything checked out and that it turned out to be nothing serious. We always aim to be honest and transparent with our customers, and it means a lot that you noticed. Looking forward to helping you out again in the future! Best, Zach

Joe on 07/03/2024

Fantastic customer service 👍🏼

Shop Reply

Joe, Thank you your sincere review means a lot to us and we look forward to helping you in the future! -Zach

Paul Auerbach on 07/01/2024

Always thorough and high quality work--I appreciate that they can get me in an short notice as well. The crew is both knowledgeable and friendly.

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Paul, Thanks a bunch for you awesome review, always means a lot to hear how we are doing from our customer's! We look forward to assisting you with you Prius in the future! -Zach

Murielle Hunt on 06/25/2024

"Quick and effective service! Zach, at Rod's Master Auto Tech, fixed my stubborn fuel door issue. It now opens properly, saving me hassle at the pump. Appreciate the straightforward solution to what could have been a frustrating problem." and free of charge. I really appreciated the care to my dilemma.

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Thank you so much for your wonderful review! I'm really glad to hear that I could quickly and effectively fix your stubborn fuel door issue. It’s great to know that it’s now working properly and saving you hassle at the pump. I’m happy that I could provide a straightforward solution free of charge. Your appreciation means a lot to me, and I’m always here to help with any future dilemmas you might face. Thanks again for your kind words! Best, Zach Rod's Master Auto Tech

Sonja McCartney on 06/20/2024

I've always had great experiences, they're super willing to work with your situation and don't push to upsell every little thing. Zach is great at communicating throughout the entire process too.

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Thank you so much for your kind words! I'm really glad to hear that you've had great experiences with us. It means a lot to know that our approach of working with your situation and not pushing unnecessary upsells is appreciated. Communication is key, and I'm happy to hear that it made a positive impact on your experience. I hope your 2016 Subaru Outback is running tip-top with all the maintenance we’ve done! If you ever need anything else or just have a question, feel free to reach out. We’re always here to help. Thanks again! Best, Zach Rod's Master Auto Tech

Laura Zawicki on 06/20/2024

Zach and Brian are absolutely awesome. They found an issue on my Yukon XL that had literally been causing problems for months that no other shop in Whatcom County could get to the bottom of. They were extremely quick, efficient and very thorough. I showed multiple people the very detailed report they sent on my car and everyone was impressed at just how thorough they were. I didn’t end up keeping the vehicle due to just being over it (was a problematic gas guzzler) but I would almost bet money on it is still running 100% thanks to them. My friends actually recommended rods and I’m kicking myself for not going there first, because even if I had still ended up not keeping the car, I would’ve saved a ton of money. After all the mechanics I’ve dealt with in this mess I can say with 100% confidence that Brian was by far the most knowledgeable, he figured out some thing literally in hours that had taken a previous shop a month of the car sitting there (plus a return visit) with still no repair done. Do not hesitate or shop around just call here!! You won’t regret it!

Kellen Busby on 06/11/2024

Still my favorite auto shop. Such a good experience from the digital inspection and super quick response times via text or call to the quality of the work. Zach passed on savings on parts to me when there was some additional, unexpected work needed. They're definitely looking out for you and care about their customers.

Shop Reply

Kellen, Thank you so much for the awesome review! Your support means the world to us. I'm really glad to hear you had a great experience with our digital inspections and quick responses. It was my pleasure to pass on the savings for the unexpected work—we always try to look out for our customers and make sure you're taken care of. We look forward to working on your Sprinter Van again in the future! Thanks again, Zach Rod's Master Auto Tech

Jamie on 05/22/2024

Rod's Master Auto Tech have taken great care of me. I've had a persistent coolant issue that has been giving everyone nightmares diagnosing and repairing and Rod's was able to find the stubborn leak and repair it when no one else could. I recommend calling Zach and letting him take care of you, he is personable and understanding, working with us when we couldn't get others to listen to our concerns.

Shop Reply

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your business and are thrilled to hear that we could finally get that pesky coolant issue sorted out for you. Zach is indeed awesome, and I'm glad he was able to listen to your concerns and get everything taken care of. Your recommendation means a lot to us. Looking forward to helping you with anything you need in the future! Best, The Rod's Master Auto Tech Team

Mark Danielson on 05/22/2024

Zach at Rod's Master Auto Tech went out of his way to give me extra help in my unique situation. I do not live in the area, and I had never met Zach before---I was in the middle of a long roadtrip, heading to Whistler next. When my car broke down in Bellingham, Zach was very friendly, and we hit it off right away--- and he got my car fixed quickly within 2 days. And this unexpected car trouble made me change my roadtrip schedule a bit, so on the spur of the moment, I decided to take quick flight to California, and Zach let me store my fixed car at his shop for an extra 3-4 more days. My car was full of all my valuables on this long roadtrip, including a lot of expensive ski gear, etc.---so I really appreciated that Zach offered to store my car securely for those extra days. Later, when I returned from California, it was very smooth for me to get my car back and continue my long roadtrip to Whistler and beyond. Thanks Zach! :)

Shop Reply

Wow, thank you so much for the amazing review! It was a pleasure to help you out during your road trip. I'm glad we could get your car fixed quickly and securely store it for you while you took that impromptu trip to California. I'm really happy that everything worked out smoothly for you and that you could continue your adventure to Whistler without further issues. It was great meeting you, and I appreciate your trust in us, especially with all your valuable gear. Safe travels, and I hope you have an awesome time on the rest of your road trip! Thanks again, Zach Rod's Master Auto Tech

Natalie Kurtz on 05/21/2024

Great service all around! They were able to get my car in on short notice and do the full diagnostic and service in a very timely manner. Very friendly and honest staff I did not feel pressured to do more than work than what I brought my car in for. A few days after I got my car back I received a text from Zach checking in to make sure everything was still running great :) 10/10 would recommend!

Jenny Hurst on 05/16/2024

My Mazda needed a 75,000 mile service before a road trip and Rod’s was able to fit me in super quickly. They were very thorough, with detail oriented explanations and photos to support their inspection. They also had a loaner car for me. The customer service and communication were superior. I will bring my car here again.

Shop Reply

Hi Jenny, Thank you so much for the wonderful review! We truly appreciate your support of our local business. We're glad we could provide your Mazda with the proper and necessary maintenance before your road trip. It’s great to hear that our detailed explanations and photos were helpful. We’re also happy that the loaner car made the process more convenient for you. We look forward to continuing to provide you with superior service in the future. If you ever need anything, please don’t hesitate to reach out. Thanks again, Zach Rod's Master Auto Tech

Whitney Johnston on 05/13/2024

Best service!!!

Shop Reply

Thank you show much for your kind review Whitney- Always willing to help no matter what the request :).

John Mclachlan on 05/02/2024

Jeffrey was very helpful and the shop did an outstanding job on my 2008 Smart.

Shop Reply

John thanks for the kind words, Jeffrey will appreciate that. We are pleased we could service your Smart car as I know many places do not work on those. It seems as if we have all the Smart cars coming here these days (ha-ha). See you on your next appointment!

Paige Harris on 04/25/2024

I was so nervous when the tow truck brought my car in for repairs, but Zack reassured me that they would get my car back on the road again but much better than before and indeed that’s true! My car, with all the things that weren’t right and needed repairing, is better than it’s been in years. Not only that, Zack will be sending me notifications when regular maintenance needs to be looked at. I am so grateful that this shop was the one that I was fortunate enough to end up with! Thank you so very much!

Shop Reply

Hi there, Thank you so much for your heartfelt words. I'm thrilled to hear that we were able to exceed your expectations and get your car back on the road better than before. It's our goal to provide top-notch service and ensure your vehicle is in the best possible condition. I'm glad our communication about regular maintenance notifications has been helpful for you. We're always here to support you and your car, and we're grateful to have had the opportunity to serve you. Take care, Zach

Michael Quinn on 04/25/2024

Knowledgeable and professional team. They do a great job and I trust their advice.

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Hi Michal, Thank you so much for your kind words and for trusting us with your 2014 Dodge Ram. We're thrilled to hear that you found our team knowledgeable and professional. It's been our pleasure to work on your vehicle and provide the service it deserves. We truly appreciate your support of our small local business, and we look forward to continuing to provide you with excellent service in the future. If you ever need anything, don't hesitate to reach out! Best regards, Zach

William Green on 04/18/2024

I promised Zach I would write a review. I never write reviews generally. Not that I don't appreciate services, good food etc. but mostly nobody asks. Caveat emptor maybe. Anyway. At first glance Rod's was the cleanest auto repair I have seen in a long time. Spotless and orderly. Zach at the desk was open, friendly and I got right in at my appointed time. To explain, there wasn't a single car in the shop or the parking lot. Empty. Gave me brief pause, but I wasn't put off because Zach liked my Jeep alot (25 yo, 250k mi) and has a daughter he takes skiing (we are both chatty). Back in the 70's I ran a sports car shop in Columbus, Ohio; Mid-Ohio Sports Car Center, it was a dump with a half dozen cars in varying stages of disassembly surrounded by grease and used parts. Not Rod's. You could do brain surgery there, but I digress. So they took my car in and did a diagnostic sending me an elaborate text in breathtaking detail with photos, explanations, recommendations and statistically justified repair suggestions. Extremely cool. No sticker. The list for my Jeep was long. The sticker was breathtaking. After a tad of harangue back and forth I acknowledged the poor husbandry of my classic old friend in need of much TLC. I sold a cow, two chickens and hit the Lotto so I said go for it. Every single thing they did on my Jeep was necessary, made it safer, more reliable, mostly long overdue (or never done) because I knew it would cost me. I am thrilled with the result. Runs smooth as buttah, rides like a dream and shifts like the gearbox is full of smooth Skippy. I'm happy. Hopefully I'm good for another quarter-million miles. By then I'll be 100. I'll bring it back to Zach, look at college photos of his kid and be grateful for good business that last because they do good.

Shop Reply

Hey Bill, Wow, your review truly made my day! Thank you for taking the time to share your experience with us. It was such a pleasure getting to chat with you about your Jeep and share stories. Your passion for your vehicle really shines through, and I'm grateful for the opportunity to help keep it running smoothly. I'm so glad our service and diagnostic process met your expectations, and hearing that your Jeep is now running like a dream brings a huge smile to my face. Thank you again for your kind words and for choosing Rod's. We can't wait to welcome you back and catch up on more Jeep adventures! Take care, Zach

Robert Bowen on 04/17/2024

Rods is the Best. The diagnosis and Jeffrey's narrative provide knowledge and tools for real dialogue. The terms excellent professional personable the Best all apply to Rods Master Auto Tech. This is a long term relationship. Highly recommend. Have 3 jags and mini it has been 2 yrs with Rods Master Auto Tech. Finally found value. To achieve service goals with assured value Go to Rods Master Auto Tech

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Dear Robert, Thank you immensely for your glowing review and for choosing Rod's Master Auto Tech for your vehicle needs. We're delighted to hear that you found our diagnosis process and Jeffrey's expertise to be a refreshing change from your previous experiences. It's disheartening to hear that despite visiting the dealership and spending significant amounts of money, the issue with your vehicle remained unresolved. We understand how frustrating and costly this can be, which is why we're dedicated to providing not only accurate diagnoses but also transparent communication and valuable solutions. Your description of our service as excellent, professional, personable, and the best truly warms our hearts. Building long-term relationships with our customers is at the core of what we do, and we're honored to have earned your trust over the past two years. Knowing that you have three Jaguars and a Mini under our care reinforces our commitment to delivering exceptional service with assured value. Thank you for recommending Rod's Master Auto Tech to others seeking reliable and trustworthy automotive care. We're here to continue providing you with the highest level of service and support for many years to come. Warm regards, Zach Rod's Master Auto Tech

Jason G on 04/11/2024

Good service, was very thorough in checking all my fluids. I own a Mazda, and I would always have to go out of town for service, because for some strange reason every other place would overfill the oil and I would have to take it to Mazda to fix the mistake, but not at rod’s.

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Dear Jason, We're truly grateful for your wonderful review and for choosing to support a local small business like Rod's Master Auto Care. Zach, our service writer, and the entire team are thrilled to hear that you had such a positive experience during your visit. Providing thorough and attentive service is our top priority, and it's fantastic to hear that we were able to deliver just that. Your satisfaction means the world to us, and we're honored to have earned your trust with your Mazda. Thank you for recognizing our commitment to excellence and for taking the time to share your feedback. We look forward to serving you again in the future and continuing to provide you with the exceptional service you deserve. Warm regards, Zach and the Rod's Master Auto Care Team

Michael Totten on 03/28/2024

Honest and good work.

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Dear Mike, Thank you so much for your kind review! It means a lot to us here at Rod's Master Auto Care. We're thrilled to hear that you found our work to be honest and of good quality. It was our pleasure to service your 2011 Toyota Tacoma and address that problematic transmission leak, ensuring that your vehicle continues to run smoothly. Your satisfaction and trust in our services are incredibly important to us, and we're grateful for the opportunity to assist you with the vital maintenance your Tacoma needed. Thanks again for choosing Rod's Master Auto Care. If you ever need anything else, don't hesitate to reach out. We're here to help! Best regards, Zach Rod's Master Auto Care

Shelley Macy on 03/27/2024

You are always so kind and communicate so well about any concerns I have and any work that needs doing on my car. I appreciate your thoroughness so very much , including with the clear photos of areas that need work or that you are keeping an eye on. Thank you so much.

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Dear Shelly, Wow, thank you so much for your kind words! Reading your review truly made my day. I'm thrilled to hear that you appreciate our communication and thoroughness. It's incredibly important to us that you feel well-informed and taken care of every step of the way. Your trust in us to keep your 2002 Rav-4 running smoothly means the world to me. Those detailed photos we provide? They're just one small way we aim to give you peace of mind about your car. Thank you, Shelly, for choosing Rod's Master Auto Care. We're here for you anytime you need us! Warm regards, Zach Rod's Master Auto Care

Alyssa Gemmell on 02/13/2024

Big thank you to Zach and company for helping finally figure out what was actually wrong with my car! Sadly too expensive to fix but he gave me great advice for moving forward.

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Dear Alyssa, Thank you so much for your review and continued support of our local business. Your kind words mean a lot to us, and we're thrilled to hear that you're satisfied with our services. It was a pleasure working on your Dodge Caravan, and we're here to assist with any needs it may have in the future. We look forward to serving you again soon. Cheers! Best regards, Zach

Wayne Lutz on 01/26/2024

It may sound lame to compare Rod’s Auto Tech to a personal trainer for your car, but that’s how I think of it. My Mazda Miata’s unscheduled breakdown in a cold and rainy parking lot was a demanding situation for me, and Rod’s Auto Tech came to the rescue. For master technician Jeffrey, this may have seemed routine, but his attentive and immediate service made a horrible situation into a low-stress outcome. I’ll be back to Rod’s Auto Tech with both of my family Mazdas, even though I’ve always used traditional Mazda dealers as my only source of service. Jeffrey is like a commercial Mazda dealer service department with an array of extras. And an always pleasant attitude.

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Dear Wayne, Thank you so much for your heartfelt review and for entrusting us with the care of your 2015 Mazda Miata. We're honored to be likened to a personal trainer for your car, and we're thrilled that we could assist you during a demanding situation. Your words truly highlight our commitment to providing attentive and immediate service, even in the most challenging circumstances. We're glad that Jeffrey's expertise and our comprehensive approach to maintenance, including fluid exchanges like brake fluid and cooling system service, as well as complex electrical diagnostics, helped turn a stressful breakdown into a low-stress outcome for you. It's our goal to ensure that every customer leaves our shop feeling confident and satisfied with their vehicle's performance. We're delighted to hear that you plan to return to Rod's Auto Tech with both of your family Mazdas. Rest assured, we'll continue to provide you with the same level of exceptional service and a pleasant attitude with every visit. We look forward to serving you again in the future! Warm regards, Zach Rod's Auto Tech

E Shtem on 01/11/2024

I had an issue with my car, and I happened to drive pass this shop, and so glad I did! They had a look at it right away to give me an idea with what was happening to it, and took a good care. Great customer service! Shop you can trust!

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At Rod's, we pride ourselves on providing prompt and attentive service, so we're delighted to hear that we were able to quickly diagnose your car's issue and provide the care it needed. Our team is dedicated to delivering top-notch customer service, and it's fantastic to know that our efforts have been recognized. Trust is essential when it comes to auto repair, and we're honored that you consider Rod's Master Auto Tech to be a shop you can trust. Rest assured, we'll continue to uphold the highest standards of professionalism and reliability in all our services. Your review means the world to us, and we genuinely appreciate your trust in our team. If you ever need assistance with your vehicle in the future, don't hesitate to reach out. Thank you again for choosing Rod's Master Auto Tech. We look forward to serving you for many years to come. Best regards, Zach Rod's Master Auto Tech

Brian Pullman on 12/28/2023

Very friendly, informative, and helpful.

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Brian, Thank you so much for taking the time to leave us such a kind review! We truly appreciate your support of our local shop, Rod's Master Auto Tech. We're delighted to hear that you found our team to be friendly, informative, and helpful. Providing excellent customer service is a top priority for us, and it's wonderful to know that our efforts are recognized and appreciated. We hope that your 2008 Dodge Ram 1500 is still running smoothly after the installation of the new catalytic converter and oxygen sensor. If you ever have any questions or need further assistance with your vehicle, please don't hesitate to reach out to us. We're here to help! Once again, thank you for your support and for choosing Rod's Master Auto Tech. We look forward to serving you again in the future. Best regards, Zach Rod's Master Auto Tech

Tina Herrick on 12/27/2023

Jeffrey, Brittney and their team are 💯 the real deal. Extremely knowledgeable, kind, honest and willing to go that extra step for you. I just wish I had found them sooner. I’m extremely grateful for them in helping me with my current situation.

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Dear Tina, Thank you so much for your heartfelt review and for your support of Rod's Master Auto Tech. We are truly grateful for your kind words and for recognizing the dedication of our team, including Jeffrey, Brittney, and the rest of our staff. We're thrilled to hear that you found our team to be knowledgeable, kind, honest, and willing to go the extra mile for you. Providing exceptional service and support to our customers is our top priority, and we're glad that we could assist you with your current situation. We greatly look forward to continuing to help you with your 2020 Mazda 3 and any future automotive needs you may have. If there's anything else we can do to assist you, please don't hesitate to reach out. Once again, thank you for your kind words and for choosing Rod's Master Auto Tech. We truly appreciate your support. Best regards, Zach

Brian Bachelder on 12/26/2023

My battery died one day so I brought it to rods. They replaced the battery for me on that day within about 15 minutes and I was on my way. Thank you!

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Brian, Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to providing prompt and thorough service, and we're glad that we could assess the issue with your car on the same day you brought it in. It's our pleasure to help diagnose and address your concerns on your Honda Accord. We believe in fair and honest service, which is why we didn't charge you for our time. Your trust means the world to us, and we're delighted that you found our service fantastic. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you once again for choosing us and for your kind words. We look forward to serving you again. Best regards, Jeffrey

Courtney Fox on 11/13/2023

My evening unexpectedly started with my car battery dying just as i was crossing the border back to the US. As you could imagine, this is the last thing i would’ve wanted knowing there was still 5 hours remaining in my drive. We were towed by the (fantastic) tow truck company Meridian Towing and they recommended we have our car dropped off at Rods. Jeffrey (Rod’s son) was the main man in helping me navigate all the hurdles. He was incredibly responsive, patient and fast-acting. I have a lot of respect for this business and the people who clearly care a lot about their customers. He was able to order the battery and alternator parts in the same day, allowing me to get back on the road within 24 hours. Shoutout Jeff for being the goat. Support this local business!

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Dear Courtney, Wow, what a series of unfortunate events, but we're so grateful you chose Rod's Master Auto Tech to help get you back on the road! Thank you immensely for your generous 5-star review and for sharing your experience with us. It's great to hear that Jeffrey was able to assist you promptly and efficiently during such a stressful situation. We're proud of our team's responsiveness, patience, and commitment to providing fast-acting solutions for our customers. We're glad that our thorough diagnostics allowed us to pinpoint the issue with your 2016 Jeep Compass and swiftly replace the alternator and battery, allowing you to resume your journey within 24 hours. It's stories like yours that remind us why we do what we do and reinforce our dedication to providing top-notch service. Thank you for supporting our local business and for recognizing our team's efforts. We truly appreciate your trust and look forward to working with you again in the future. If you ever need assistance with your vehicle or have any questions, don't hesitate to reach out. Best regards, Zach Rod's Master Auto Tech

Zach Kovan on 11/13/2023

Would highly recommend using Rod’s auto services. Jeff was an amazing communicator and truly seemed to care about us and getting us back on the road. They went above and beyond to provide quality service.

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Zach, Thank you so much for your wonderful review and for recommending Rod's Master Auto Tech! We are incredibly grateful for your kind words and support of our local repair shop. It's fantastic to hear that Jeff's communication skills and genuine care made a positive impression on you. Providing excellent customer service and ensuring our customers get back on the road safely is our top priority, and we're thrilled that Jeff's efforts were recognized. At Rod's Master Auto Tech, we always strive to go above and beyond to deliver quality service to our customers. Your satisfaction is our ultimate goal, and we're delighted that we could meet your expectations. Once again, thank you for your glowing review and for choosing to trust us with your automotive needs. We truly appreciate your support and look forward to serving you again in the future. Best regards, Also- Zach (haha) Rod's Master Auto Tech

Donnie K on 11/11/2023

Great service, highly knowledgeable and insanely helpful in making a decision regarding an issue that was WAY over my head. This is where I am going for ALL areas of auto repair and maintenance that i may need. Period.

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Dear Donnie, Thank you so much for your outstanding review! Your kind words mean the world to us here at Rod's Master Auto Tech. We're thrilled to hear that you had a positive experience with our service and that you found our team to be highly knowledgeable and insanely helpful. Making complex decisions about auto repair can indeed be overwhelming, and we're glad we could assist you in navigating through it. Your trust in us to handle all areas of auto repair and maintenance is truly humbling. We're committed to providing you with the same level of excellence in the future and ensuring that your vehicle receives the care it deserves. Thank you once again for your glowing review and for choosing Rod's Master Auto Tech. We can't wait to serve you again in the future! Best regards, Zach Rod's Master Auto Tech

Layna on 11/05/2023

Cannot say enough positive things about the customer service at Rod's Master Auto Tech - I'm not super knowledgeable when it comes to auto maintenance and I always feel respected and guided in the right direction at Rod's. They have extremely detailed service summaries and give you all of the facts to make an informed decision about your car's service needs. Never felt pressured, just encouraged. Thanks so much!

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Dear Layna, Thank you immensely for your glowing 5-star review! Your kind words truly brighten our day here at Rod's Master Auto Tech. We're thrilled to hear that you had such a positive experience with our customer service. Providing respectful guidance and detailed service summaries is something we pride ourselves on, especially for customers like yourself who may not be as familiar with auto maintenance. Your trust in us to provide necessary maintenance, such as fluid exchanges, spark plugs, diagnostics, radiator work, and exhaust repairs for your 2007 Toyota Yaris, is greatly appreciated. At Rod's, we believe in empowering our customers with knowledge so they can make informed decisions about their vehicle's service needs. We're delighted to hear that you never felt pressured, only encouraged, during your interactions with us. Thank you once again for your kind words and for choosing Rod's Master Auto Tech for your automotive needs. We're committed to providing you with excellent service and ensuring that your Toyota Yaris continues to run smoothly for many miles to come. Best regards, Zach Rod's Master Auto Tech

Connor Engholm on 11/02/2023

I wish I could give them more stars! My 2017 Jeep Grand Cherokee has been having electronic issues and throwing service signs in my face. I scheduled an appointment online after hours and Jeffery got ahold of me as soon as he could the next morning. I was able to show up and drop off my vehicle as soon as possibly. Jeffery was very professional and courteous while explaining the process. He was also very transparent with the cost of the diagnostic beforehand. My service tech was Jesse who did a thorough and complete diagnostic and inspection of my vehicle. After he was finished I was sent a link with the complete details of every step of their process with pictures included. This gave me a huge boost of confidence that I was being told the correct information. It turned out my auxiliary and main batteries were just low and was causing the service/engine lights. (Yay technology) Jeffery and Jesse recommended their preferred brand of batteries to replace them with. The entire process was pleasant and encouraging to someone who isn’t mechanically inclined and needs to trust the mechanics at the shop.

Kellen Busby on 10/01/2023

This was the best experience I've had at a mechanic. They did the most thorough inspection with photos and videos and a breakdown by area/problem. I don't know why more mechanics don't do this - having a video of the problem is so trust building. Their use of technology was outstanding. They diagnosed the problem quickly and got parts ordered super fast and the repair was done when they said it would be. Jeffrey was extremely responsive and thorough in his communication and went above and beyond to take care of me. It was easy to text with him or call. I highly recommend trusting them with your business.

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Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you had the best experience at our mechanic shop while we serviced your Dodge Sprinter. Our team takes pride in offering a comprehensive inspection with photos and videos, as we believe in transparency and trust-building. We're glad you found value in this approach and appreciated our use of technology. We're also delighted to know that our quick diagnosis, efficient parts ordering, and on-time repair met your expectations. We strive to provide prompt and reliable service to all our customers. Your recommendation means the world to us, and we look forward to serving you again in the future. If you ever need anything or have more questions, please don't hesitate to reach out. Once again, thank you for choosing Rods and for your kind words. Sincerely , Jeffrey

Edward Dion on 09/28/2023

Excellent 👌

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Dear Edward, Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a positive experience with our service at Rod's Master Auto Tech. Your trust in us to provide excellent service and care for your vehicle means a lot to our team. We take pride in delivering top-quality automotive services to all our customers, and we're grateful for the opportunity to serve you. If you ever need anything else or have any questions about your vehicle, please don't hesitate to reach out. We're here to help ensure that your car runs smoothly and reliably. Thanks again for choosing Rod's Master Auto Tech! Best regards, Zach Rod's Master Auto Tech

Jason Bainter on 09/21/2023

Went in for a scheduled oil change made a week in advance only to be told that all of their lists were being taken up. Came back the next day and dropped off my car and walked to work and it was done by the time I got back, service was good knowledgeable and friendly and they are currently in the middle of getting more loaner cars on their roster. I will be going back next month to have more stuff done and see if they are deserving of a five-star instead. Edit: this place will now be my long-term mechanic they have more than earned my business after my having to be towed in and replacing my battery and belts, the front end staff is always remarkable, and the work that I've seen from the actual mechanics is top-notch.

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Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused during your initial visit. We understand how frustrating it can be when a scheduled appointment doesn't go as planned. And being down a technician is something out of our control. However, we're glad to hear that you came back the next day and received efficient and friendly service. We appreciate your understanding as we work on expanding our loaner car options to better serve our customers. We look forward to having the opportunity to provide you with an even better experience next month. Please don't hesitate to reach out to us if there's anything else we can assist you with. Thank you for choosing our service, and we hope to earn a five-star rating from you in the future

Cody Haese on 09/15/2023

Knowledgeable staff. Gave me detailed line item quotes before and after work was done on the car. Took the time to talk me through the recommended repairs and created a digital report with pictures.

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Dear Cody, Thank you so much for your wonderful review! We're truly grateful for the opportunity to provide the proper care and maintenance for your 1997 Ford Ranger here at Rod's Master Auto Tech. It's fantastic to hear that you found our staff to be knowledgeable and that you appreciated our detailed line item quotes, both before and after the work was done on your car. We understand the importance of transparency when it comes to automotive repairs, and we're glad that our communication met your expectations. We're also pleased to hear that you found value in our digital report with pictures, as we strive to provide our customers with thorough and informative explanations of recommended repairs. Your trust in us to address safety items such as wheel bearings and brakes, as well as cooling system repairs and tune-up maintenance, is greatly appreciated. If you ever need anything else or have any questions about your vehicle, please don't hesitate to reach out. We're here to help ensure that your Ford Ranger continues to run smoothly and reliably. Thanks again for choosing Rod's Master Auto Tech! Best regards, Zach Rod's Master Auto Tech

Nanc1209 on 09/11/2023

FANTASTIC SERVICE! My wife and I were on our way from Vancouver, B.C. to California when our truck started to experience engine trouble in Bellingham. We called Rod's Master Auto Tech at 5:56pm (they closed at 6:00pm) and they booked us in the next morning at 7:00am. We were loaned a car but didn't really need it because at 11:30am our truck was repaired and ready to be picked up. We found the service to be very professional. Everything about our experience was top-notch! We're currently camping in the redwood forests of California. Thank you Rod's Master Auto Tech for helping us get here!

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Dear Nancy, Thank you so much for your amazing 5-star review! We're incredibly grateful for the opportunity to assist you and your wife during your journey from Vancouver, B.C. to California here at Rod's Master Auto Tech. We understand how stressful it can be to experience engine trouble while on the road, and we're thrilled that we could provide you with fantastic service, even on short notice. Your trust in us to quickly and professionally address your truck's engine issues means a lot to our team. We're delighted to hear that you found our service to be very professional and that your entire experience with us was top-notch. Ensuring our customers receive excellent service is our priority, and we're glad we could get you back on the road swiftly and safely. It warms our hearts to know that you're currently enjoying the beauty of the redwood forests of California, all thanks to our assistance. If you ever find yourselves in need of automotive service again in the future, please don't hesitate to reach out. We'd be honored to take care of your needs once more. Thank you again for choosing Rod's Master Auto Tech and for sharing your experience with us. Safe travels! Best regards, Zach Rod's Master Auto Tech

Desiree Moreno on 09/07/2023

Rod masters auto., Are the best. I've done so much research, they are honest.... I mean, truly truly honest... Is very very friendly... The mechanics are honest and Jeffrey is just the. Friendly and sweet person you'll ever meet... His sister is also very nice.... It's the only place I will take my vehicles from now on... Also I had something done a few years ago. That they fixed the problem but I can't. Can't you remember what it was? So I can't check the box of why I was there that time in 2021.. But it ran. Great after that.... Don't go to places just because they're Cheaper, go to a place that is honest...And gets the job done and DONE RIGHT.. And that is rod Tech mechanics🙂🙂🙂🙂🙂💯percent

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Dear Desiree, Thank you so much for your incredible review! We're truly honored to have earned your trust and to have provided service for your 2015 Hyundai Elantra here at Rod's Master Auto Tech. Your kind words mean the world to us, and we're thrilled to hear that you've found our team to be honest, friendly, and dedicated to getting the job done right. Providing honest and reliable service is at the core of what we do, and it's wonderful to know that our efforts have not gone unnoticed. We're also glad to hear that you had a positive experience with Jeffrey and our team. We strive to create a welcoming and friendly atmosphere for all our customers, and we're delighted that you felt comfortable bringing your vehicles to us. Thank you for your loyalty and for choosing Rod's Master Auto Tech as your go-to automotive service provider. If you ever need anything else or have any questions about your vehicle, please don't hesitate to reach out. We're here to help and ensure that your vehicles continue to run smoothly for years to come. Best regards, Zach Rod's Master Auto Tech

kathrine wiles on 08/27/2023

Got a very good, detailed diagnosis, much better than I am used to, price was very fair. I plan on taking my car back for repairs soon.

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Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you were satisfied with the quality of our diagnosis and found our pricing fair for your Hyundai Sonata. Customer feedback like yours is invaluable to us, as it motivates us to maintain our high standards and continually improve our services. We look forward to welcoming you back to our shop for your car repairs. Our team is committed to providing you with the same level of excellence you experienced during your diagnosis. If you have any questions or need assistance in scheduling your repairs, please don't hesitate to reach out to us. Your trust and satisfaction mean the world to us, and we can't wait to serve you again. Best regards, Jeffrey

Roger Fletcher on 08/25/2023

Great job I'll be back.

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Thank you for your kind words! We're delighted to hear that you're pleased with our service. We can't wait to welcome you back for your next visit. If you ever have any questions or need assistance in the future, don't hesitate to reach out. Once again, thank you for choosing us, and we look forward to serving you and your Ford Explorer again soon. Best regards, Jeffrey

Barbara Parker on 08/22/2023

Jeffery was very helpful and took good care of our truck.

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Thank you for taking the time to leave your feedback, and we appreciate your 4-star review. At Rods, we take pride in offering thorough diagnostics and top-notch customer service. Your feedback motivates us to continually improve and deliver even better experiences. If you ever decide to move forward with repairs or have any questions in the future about your Ford F-350, please don't hesitate to reach out to us. We're here to assist you every step of the way. Thank you for choosing us, and we hope to have the opportunity to serve you again. Sincerely, Jeffrey

Natalie Kurtz on 08/04/2023

They were able to get me in the same day, offered me a donar car and had my car fixed up and ready to go the next day! They were fast, honest and extremely helpful. I will definitely be going back.

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Thank you so much for taking the time to leave us this fantastic 5-star review! We're delighted to hear about your positive experience with us. Our team takes pride in providing prompt and efficient service, and we're pleased we could get you in the same day, offer you a loaner car, and have your car fixed so quickly. Speed, honesty, and helpfulness are top priorities for us. We're thrilled to know that you plan on returning to us. Your trust and satisfaction are essential to us, and we can't wait to assist you again in the future with your Subaru Outback. Thanks again Natalie , Sincerely, Jeffrey

Larry Ervin on 07/28/2023

Friendly and professional staff. I brought my truck in it cost me over $3000. To find out that it would take another 3k to 4k to possibly fix...... not definitively fix . If this additional 3k to 4k did not fix it. Then it would be a new motor. I can't say my visit was positive. I was treated with respect and professionalism.

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Thank you for taking the time to share your experience, and we genuinely appreciate your feedback. We're glad to hear that you found our staff friendly and professional; however, we understand your concerns about the cost of the diagnosis. We strive to be transparent and provide our customers with accurate assessments of their vehicle's condition. In some cases, diagnosing complex issues can reveal significant repair costs, and we understand that this can be disappointing news. We apologize that your visit didn't meet your expectations, and we appreciate your understanding of the situation. If you ever decide to explore further options or have any questions about your Ford F-150 , please don't hesitate to reach out. We're here to assist you in any way we can. Your feedback is valuable to us as we continuously work to improve our services. Thank you for choosing Rods, and we hope to have the opportunity to serve you better in the future. Best regards, Jeffrey

Michael St George on 07/26/2023

Awesome job

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Thank you so much for the 5-star review! We're thrilled to hear that you're satisfied with our comprehensive digital pre-purchase inspection. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing Rods, and we hope to serve you again. Best regards, Jeffrey

Happy Outside on 07/23/2023

I do not excel at vehicle maintenance and this time it almost got me in big, big trouble. Rather than talking down to me or attempting to make me feel less than for not taking care of my car (I had already done enough of that to myself!), Jeffrey expressed genuine care and concern. He explained everything they found and what would be required to keep it running. Thankfully I got it there in time and we have a plan for moving forward. And, they provided me with a loaner so my life wasn't on hold while they had my car. Win, Win! Thanks, Jeffrey - see you in November!

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Thank you for taking the time to share your experience, and we're thrilled to hear about your positive encounter with Jeffrey. Our team is dedicated to providing not only top-notch automotive service but also genuine care and concern for our customers. We understand that vehicle maintenance can be daunting, and we're here to support and guide you every step of the way. Jeffrey's approach of explaining everything and outlining the necessary steps reflects our commitment to transparency and customer education. We're pleased that you were able to bring your Hyundai Kona in on time, and we now have a plan in place to keep it running smoothly. Providing you with a loaner car to keep your life on track is a "win-win" situation, and we're delighted it worked well for you. Jeffrey and the entire team look forward to serving you again in November. If you ever have any questions or need assistance before then, please don't hesitate to reach out. Your trust and satisfaction mean everything to us. Thank you for choosing us, and we'll see you soon!

Michelle Stites on 07/18/2023

I was referred to Rod's Master Auto Tech by one of their mechanics Brian. Jeffrey. walked me thru all the issues my car had and all pricing. Great customer service and I will be returning! Michelle

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Thank you for sharing your experience with us, and a special thanks to Brian for the referral! We're delighted to hear that Jeffrey provided you with great customer service and walked you through all the issues and pricing for your car. At Rod's Master Auto Tech, transparency and customer satisfaction are top priorities, and we're thrilled that you had a positive experience. We look forward to welcoming you back for any future automotive needs. If you ever have more questions or require assistance, please don't hesitate to reach out. Your trust and satisfaction are essential to us. Thanks again Michelle

Dan Browning on 07/13/2023

Got my vehicle done quickly despite having a technician unexpectedly gone. Very good service. Nice staff.

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Thank you so much for taking the time to leave us a glowing 5-star review Dan! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We understand that unexpected situations can arise, and we are proud of our team's ability to adapt and still provide efficient service, even when faced with unexpected challenges such as a technician being absent. It is our priority to ensure that our customers receive prompt and reliable service, and we are glad we could deliver on that for you. We are also delighted that you found our staff to be pleasant and accommodating. Our team takes great pride in providing excellent customer service, and we will be sure to pass along your kind words to them. It is always encouraging to receive feedback like yours, as it motivates us to continue delivering exceptional experiences to all our customers. Once again, thank you for choosing our services and for sharing your positive experience. We look forward to serving you and your 2015 Ram 2500 again in the future and providing you with the same level of quality service. Warm regards, Jeffrey

Morgan Longwell on 04/20/2023

Their great!

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Thank you Morgan :). We hope the Ranger is running well and look forward to seeing you!

Grayson Marcus on 04/10/2023

Fantastic experience where they keep up in the loop throughout the whole processes

Jessica Stratton on 04/06/2023

Picked up my sons car from the airport with an array of problems to fix before we could drive it home. Towed it to Rods and they were so professional and prompt with all repairs needed to get the car back safely on the road! Highly recommend this shop! Great customer service 😊

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Thank you for your genuine review and for supporting a local business :)

Brendan Beauregard on 04/03/2023

While on a long road trip driving a 2006 Jeep Liberty , I had a cylindar misfire problem. Not only was the mechanical service and customer service great, it was an educational experience as well. They worked with me on my limited budget due to traveling, and gave recommendations on what to do next and very soon. Thank you again guys. Brendan

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Brendan, we are so glad we could help you within your budget and provide excellent customer service which we strive for. We're also glad to hear you enjoyed our awesome digital inspection- It really is very educational and shows you not only pictures of what the technician is recommending but also notes about what those items do and why it is important to replace/maintain them. We sincerely appreciate your genuine review. 

Dalton Moser on 03/30/2023

Very knowledgeable and caring business which also looks after their customers. Friendly and open about potential other needs of vehicle and asks before doing such.

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Dalton as always we appreciate your continued support for our local business. Hope your truck is running awesome and see ya next visit!

Jim Thompson on 03/22/2023

This business stands by their work. If there is a problem they will make it right.

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Jim, we apprecite you choosing Rod's Master Auto Tech to provide your vehicle with the proper quality care it deserves! Also, glad to hear you value our lifetime warranty and customer service . We all know nothings perfect in life which is why we stand behind out lifetime warranty and want our customers to know we care and will take care of any and all needs! See you next visit!

Kellsy Visser on 03/09/2023

Great service and great communication. Jeffrey always goes above and beyond.

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Thank you Kellsy for the stars. It's always a pleasure when you are here :) Looking forward to the next visit with your Honda CR-V .

Susan Bjorklund on 03/02/2023

Excellent service! Jeffrey went way and beyond the call of duty!

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Susan, thank you for the awesome review and yes we all think Jeffrey is a perfect example of what excellent customer service looks like and beyond thrilled he is part of our team.

Charity Vassalle on 02/17/2023

They diagnosed my car without even taking tire off. Then told me it was going to be 2700 dollars to fix. I took it to another place and they said Master Auto Tech misdiagnosed it. The new place fixed the problem and more for 150 bucks. I’m a nice guy but I have to say this place was legit trying to rip me off. He even tried to buy my car for 500 bucks. My car has 124,000 miles on it.

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Hey I am assuming this is Richard with the 2010 Prius with odometer reading at 210,763km. With an oil change sticker in the corner saying the oil was due at Jan of 2022 or 164K kms. We of course didnt charge you full diagnostics on the brake inspection because we didn't need to remove the wheels to determine what was wrong. We have been around for a very long time and we have the best car knowledge around. Here are just the very beginning of a long paragraph of notes from our technician about your brakes : "Technician Notes & Findings from Investigation: While inspecting brakes I found that the rear driver caliper is seized. There are metal shavings on the rotor and caliper and I cannot spin the wheel at all." Ask any shop, or anyone reading this why we would need to remove your wheels to diagnose that the brake caliper is sezied? We would not need to. Therefore we discounted the brake inspection and priced out a brake job of pads, rotors, and calipers. So to whatever shop you went to that said they fixed it for 150 worries us to the fullest as the brake caliper alone costs more than that. & Now youre back on our county roads driving an un-safe vehicle. We took photos & videos for you proving exactly what your vehicle requires. We are not a shop that 'bandaids' any work. You asked if we could do 1 caliper, we said no. That is not professional and will make un-even braking. The rear hatch of your car couldnt stay closed properly without tape. The catalytic converter you installed yourself was just shoved into an old pipe- no welds, no clamps no gaskets installed & It still has a P0420 code. Thank you for trying our shop and we are sorry that you are upset with our prices as a business. We provide a lifetime warranty on all our parts & our labor & we won't lower our standards to be cheaper for any one at all. We care more about our reputation than making a bunch of money.

Cal Skilsky on 02/15/2023

Professional, knowledgeable, and helpful!

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Thank you Cal for the review! And thank you for trusting us with your Honda Element! We are here for you anytime!

Jessica on 02/02/2023

I moved away from Bellingham a year ago but brought my vehicles here for service for two years. They always were very friendly, professional, and seemed honest and transparent to me. Would highly recommend!

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Thank you Jessica for taking the time to leave us a review. I'm glad you had positive experiences while you were here. We wish you the best on your journey :)

William Stich-Smith (Will) on 01/13/2023

The service was completed in a quick and timely manner. And they were super nice and knowledgeable.

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Thank you William for leaving us an honest review! I'm glad we were able to get you and your BMW Z4 Roadster back on the road quickly. Don't forget about the Limited Lifetime Warranty.

Pete Taylor on 01/10/2023

I received excellent communication and service from Rod's. I was a first time customer and would be hapoy to return. I thought their online service report was thurough and we communicated. Being able to see it in writing before talking to them helped me with questions and concerns.

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Thank you Pete for taking the time to leave us a review. I'm glad you enjoyed our digital inspection with all the pictures and notes explaining what each component does. Looking forward to the next visit!

Judi Nason on 01/05/2023

I had a problem installing our new bulbs for our headlights. The wiring that the clips connected to fell apart in my hands and I couldn't get the light bulb out of the right headlight. The prongs just broke. I ended up with no headlights working at all. Called Rod's Master Auto Tech and they had me bring it in right to look at the problem. They pulled the technician out right when I got there to look at the problem. Although they couldn't fix it right then they made sure I had running lights and we made an appointment for the first thing the next morning. Not only were they able to get the right light bulb out so they wouldn't have to replace the whole headlamp, they got both headlights working again. I was very impressed that they got me right away. I had called my other mechanic and they couldn't get me in until the next week.

Shop Reply

Thank you Judi for your support of our local business and glad we could help you promptly! Look forward to providing the same quality services in the future.

Brian Larson on 12/22/2022

I live just around the corner from this place and realized i had a flat tire. These guys kindly changed my tire and put the spare on free of charge. It was 9 degrees outside and they spared me the hassle of doing it myself in the freezing cold. We will be bringing our Nissan here for service very soon.

Shop Reply

Thank you Brian for the kind words. It was our pleasure!

David Lee on 12/18/2022

Quality service, a bit more expensive than most mechanic but the effort and professionalism they put into your vehicle makes the price worth it.

Shop Reply

David we are beyond grateful for your honest review and appreciate your business. We strive to continue to provide the best customer service, the best technicians, and ultimately that our customer feels like they have been taken care of. We agree that the price is worth it when it comes with a lifetime warranty and your customer is happy. Again thank you for your continued support and see you next visit! 

Bonnie Bhatti on 12/16/2022

They are very thorough and honest. They did a lot of work on my 2003 Lexus and it feels like a new car. I highly recommend them.

Shop Reply

Bonnie thank you so much for the great review and for letting us service your Lexus! I hope the Lexus is driving awesome and your enjoying the new struts! We'll see you on your next visit :).

Tami Hanna, LPN on 11/22/2022

Very thorough and honest. The front office person (Jeffery) is amazing!!! This is my new car mechanic shop. Wishing I had tried them out sooner. Highly recommend. As a single female it’s difficult to trust or know what’s honest information with some services. I was shown pictures, and all service procedures were explained. My questions answered. I was comfortable and confident with the work done. Price quotes upfront. Diagnostic fee.

Shop Reply

Tami your review means a lot to us and is a perfect example of everything we try to be here at Rod's Master Auto. Transparency and trust are everything, especially in this industry, and Jeffrey and the digital inspections sure help achieve that! We appreciate you as always and can't wait to see you on your next visit.

Aidan Robinson on 11/05/2022

They definitely know what they are doing and are transparent in terms of what the vehicle needs would 100% recommend if you are on the fence about where to take a German or luxury car! They do great work truly

Shop Reply

Hey Aidan! Thank you so much for your kind review :) We love and appreciate the feedback very much! See you next time with your Mercedes!

Shirley Oya on 10/27/2022

Absolutely outstanding all around! Can't say enough about it. Jeffrey was super informative and easy to talk to /ask questions. They said it would be done in a couple hours and they were true to their word!

Shop Reply

Shirley, it is always a pleasure to have you in at either shop! Thank you so very much for the kind review :)

Timothy Bennett on 10/24/2022

Jeffrey was professional and explained our options. I had a level two diagnostic exam of our 1996 F250. They installed a in tank fuel pump to solve our immediate problem. I will now be able to have other issues addressed on the list. Thank you!

Shop Reply

Timothy, thank you for the 5 stars and the awesome review! Glad we were able to help you out with your Ford!

Levi Carlisle on 10/20/2022

They quoted me $3,000 on a new clutch. On the phone they made it sound like they were giving me a good deal. I got quotes from 5 other places including the dealership and the average quote was between $1600-2200. This was accounting for labor, parts, tax and everything. It’s one thing to be on the high end of the range and make up for that by having good service but if the dealership charges less with the same guarantees of service quality, part quality, and warranty, then you are over charging plain and simple. Every other shop I called quoted me a much lower price for the exact same work, as well as warning me that any shop charging that much for that work is ripping me off. I can’t speak to the quality of their work but make sure to get a second quote before you use their services.

Shop Reply

Hey Levi. Thanks for coming in and thanks for taking time out of your day to leave a review. So. From my understanding you're only leaving a one star because we are more expensive than other places? Giving a one star just because we quoted you higher than other places doesn't mean we do low quality work. It just means YOU would rather go for cheaper with less benefits of service and possibly lower quality parts. They also quote you over the phone without seeing your vehicle first so their quote could change. The dealer also does not have a lifetime warranty, most dealers give 1 year warranty. Not sure what the local Subaru dealer is though. Here's why we are different. In our quote we quoted you for parts, labor, diagnostics, and tax (and on this specific quote we quoted you for a clutch disc, pressure plate, release bearing, flywheel, clutch hose, clutch fluid exchange, brake fluid exchange, and a rear main seal with transmission service) We always quote for worse case scenario especially when you have to remove something as big as a transmission to perform a repair. Just today a client picked up her car and it ended up being $300 less. These prices we give are based on what is fair to the customer, fair to the technician, and then fair to the business to stay open. We do not base our prices off what other shops are doing. We give a lifetime warranty on our parts AND our labor. We also give our clients a 3 year nation-wide warranty with free roadside assistance that includes towing. We are a local family owned business that constantly gives back to the community.

Siri Struble on 10/20/2022

With out a doubt this was the most complete, most honest and transparent repair shop We have ever used. They have a system that photographs everything, details existing problems and what is coming. The best shop I have ever used and far better than the Mercedes dealer nearby. We will never take this car anywhere else agin. They are not cheap but fair and also extremely nice people. If you want the best and most reliable this is it!

Shop Reply

Wow, we can't thank you enough Siri, for such a kind and honest review. We try our absolute best for positive client experience. Your feedback means so much to us and it will happily be shared with the whole team! Thank you again for trusting Rod's!

shellie veit on 10/10/2022

Very friendly. Had my transmission flushed and got my car back same day. Prices were fair.

Shop Reply

Shellie, thank you for bringing your vehicle to us for maintenance :)

Joy Dudley on 10/08/2022

Really helpful and knowledgeable I am so grateful for their super quick timely repair and they bent over backwards to get me a loner car and to check everything in the car to make sure I wouldn’t have any surprises this winter! The car is running great now! They definitely know what they are talking about and I will be back for any future needs. Highly recommend if your looking for someone you can trust and need it done quick and need it done right!

Shop Reply

Hey Joy, thank you for Trusting Rod's with your Toyota! We are so happy to get such a kind review and will share it with the whole team. See you next visit! :)

Maureen OConnell on 09/04/2022

Jeffrey always goes above and beyond to make sure I’m accommodated with transportation or a loaner any time they’ve worked on my vehicle. I’ve never been to another business that goes so far above and beyond to make their clients happy. Reasonable prices. Fast and efficient. I’d recommend anyone to utilize them. Thank you 😊

Shop Reply

Mo thank you for the 5 stars and the awesome review :) And of course thank you for always trusting Rod's with your Mustang!!

James Garcia on 09/03/2022

Professional and detailed. Friendly Service.

Shop Reply

Joe thank you so much for your honest review! We appreciate you supporting a local business.

RV on 08/10/2022

They did an amazing job! Jeffrey was very professional and kept us informed at all times. The technician Brian was also professional and was very methodical. I highly recommend Rod’s Master Auto Tech for any issues with your vehicle. They are very dependable!!

Shop Reply

Thank you so much!!

Kellsy Triplet on 08/06/2022

They got me in the day after my car died and were able to have it fixed the following day. They were very transparent and did amazing work.

Shop Reply

Kellsy thank you so much for sharing your story. We are so glad we could help you in a stressful time. We value making our customers feel good about the decisions they make when repairing/maintaining their vehicles. We look forward to servicing your vehicle again on your next visit!

Bob Lenz on 07/27/2022

This shop is the bomb folks! Bring it in for a comprehensive diagnosis!!! Jeffrey is the kind of man who knows!!!

Shop Reply

Bob thank you so much for your review we appreciate it! We love our comprehensive digital inspections as well and Jeffrey is an example team member, we love having him here.

David Magelssen on 07/18/2022

Excellent service and staff in maintenance of my 1999 Saab.

Shop Reply

David thank you so much for your review and glad we could catch up recently on your last visit!

Nelly T. on 06/13/2022

Quality service, customer focused! My 2010 Toyota Prius engine was hosed and was replaced by Rod’s Master Autotech. Also had my struts replace and my car runs like new now! Answered a lot of questions I had to help me understand any details I wanted to know, and very thorough about listing out and prioritizing the items I needed to address to keep my car running smoothly to prevent extra damage and costs in the future. Let me do everything under my own schedule.

Shop Reply

Nelly, thank you for you very detailed and awesome review. We love hearing our customers tell us how much they enjoy their vehicle again once it is properly maintained. We apprecaite you spreading the word :). Look forward to seeing you next visit.

Susan Rogers on 04/07/2022

They are friendly and honest. They explain procedures in laymen terms and give a schedule of when repairs are needed.

Clarence Madera on 03/26/2022

We recently had a misfire issue with our 2002 Chevrolet Silverado 1500 LT & the mechanic shop we previously had our truck inspected at told us we needed a new engine. We were told that due to age and how severely overused the engine was that replacement of the engine is the only solution. Needing a second opinion I decided to bring it to Rod’s Master and from the beginning Jeffrey was confident they mechanics could find the problem. And sure enough they found that my engine was in good condition and what I need is decarbon & hot oil change. I saved myself 93% of the costs of what the other mechanic shop quoted. I highly recommend Rod’s Master!

Shop Reply

Thank you so much for taking the time to leave us a review Clarence. I'm glad we could help you out and save you a lot of money. We will see you next time .

Sarah Person on 03/21/2022

I was having issues with my transmission and needed a place that worked on European cars. I called them up and they were very friendly and helpful. They did a full diagnostic on the car and sent me a play by play with pictures, videos and explanations. I don't know much about cars and tend to get anxious so I found this very helpful. It included descriptions of what all the parts did and what could happen if they broke or if fluids weren't changed or ran out. They answered my questions in a manner I could understand without talking down to me. The repair ended up taking longer than anticipated (supply and shipping issues, not their fault at all) but they kept me updated on their progress and the nature of the delays. They also gave me some helpful information on regular car maintenance which I'd never thought to ask about. They are a locally owned buisness and were so helpful and friendly that I will absolutely go to them for all car maintenance and any future issues. I highly recommend them. Also, they cleaned my car, which I wasn't expecting, and gave me a goody bag with items from other local businesses which was delightful!

Shop Reply

Wow! Thank you so much for taking the time to leave us a review Sarah. Thank you for being so pacient and understanding with us through the process. I'm glad we could get your Fiat 500 back on the road running smooth. I hope you enjoy the goodies :) . Looking forward to seeing you next visit.

kierra Hernandez on 03/18/2022

I hardly leave reviews for places but I had such a nice experience I felt like I should share. Let me start off by saying if you’re just looking for a cheap temporary fix, Rods might not be the best choice for you. But if you’re looking for someone who actually genuinely cares and will only provide the best of the best service then this is the place to go! I ran into a few issues with my car and I called 11 places all around Bellingham who refused to take my car because I have an ignition interlock in it. I had called place after place with so many people shutting me down immediately all while being rude and not helpful as to where I could find someone who might take my car. FINALLY I found rods and Jeffrey was quick to accept my car and get me in within the next few days. Jeffrey actually listened to me about the issues I was having (unlike the many mechanics in bham who didn’t seem to care) and was from the jump ready to help me fix my Chevy Cruze. He jumped through a lot of hoops in order to get my car serviced due to my interlock. I genuinely felt bad because it all seemed so out of the way but he was so quick to make it seem like it really wasn’t an issue. He figured out what was making my car running a little funny along with some other things that could be fixed soon but never gave me any pressure to have it all done. My car had to be at the shop for a couple days so I was out of a car but he had offered his brother to give me a ride home and to and from work. Once I got my car back she was riding smoothly and just right again! It was such a great experience and I will 100% be back for whatever service I need next. Customer service has always been something that’s very important to me everywhere I go. I have never felt so respected and heard by anyone until I came to rods and met Jeffrey. Thank you so much Jeffrey and the rest of the crew! You guys are so awesome and I am so grateful!

Shop Reply

Kierra thank you so much for your amazing review and we are so glad you had that type of experience with us and will continue to provide the same great experience. See you next visit.